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Angela1996
Contributor

on ‎19-01-2021 14h04

1,169 Views
Message 1 of 4

BT App

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Has anybody had an issue with seeing their account on the app.  I've been trying for a week and it keep getting there is a problem and they are trying to resolve it.  I want to go into block scam numbers on my landline.

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3 REPLIES 3
licquorice
Distinguished Sage
Distinguished Sage

on ‎19-01-2021 14h48

1,164 Views
Message 2 of 4

Re: BT App

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No problem with app, but good luck with trying to block scammers. The only way to block them is with a call blocking phone where un-whitelisted numbers have to announce themselves.

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NeilO
Moderator-Retired

on ‎19-01-2021 15h28

1,153 Views
Message 3 of 4

Re: BT App

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Hi @Angela1966 there is a known problem with the app at the moment and we hope to have it fixed in a couple of days, I'm sorry about the inconvenience caused. In the meantime, if you log in to the MyBT website in a browser you'll be able to manage the call protect there. 

Thanks

Neil

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Angela1996
Contributor

on ‎19-01-2021 15h47

1,143 Views
Message 4 of 4

Re: BT App

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Thank you , have logged in on PC  and done it, it's just more convenient on the app.  Hope its resolved soon.

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