BT Being absolutely hopeless

[Keith_Beddoe]

@S4Brains 

Call diversion on Digital Voice is managed online via MyBT, so its possible to check to see if your number has been diverted.

If its ever been diverted in the past, then maybe that information has been carried over by mistake.

[S4Brains · Accepted solution]

Well my service is now up and running, don't know how, no explanation of what the problem was.  Just glad to have services back and tested by having son call us and he didn't end up talking to my brother.  Thanks to anyone out there who had a hand in sorting this, it was very, very, frustrating that's for sure.  Have a good 'un

[S4Brains]

Pleased to be able to inform you that the problem appears to have been cleared, whatever it was.  All I know is that I've never used "Call Diversion" or set it up and doubly sure now I've been on the Help Page and seen how it is actually done.  There's been no explanation of what the problem was just an email telling me it's now been fixed.  Thanks very much to anyone out there who got this sorted for me.  I'll now relax with a nice cuppa.  Have a good 'un.  Cheers.

[S4Brains]

All sorted and up and running. Tks from me for your assistance, just glad it's all done and dusted. Have a good 'un.

[DanielS]

Hey @S4Brains,

I'm glad to see that the team were able to get this sorted for you. If you reply back to them, they should be able to tell you where the order came from. As in, if it was placed online or manually through our systems.

Have a great day

Thanks

DanielS