BT Broadband connection to Hyperoptic equipment

[Fstbloke72]

Hi, I am shortly due to move in to a new build house which I understand has been fitted with Hyperoptic equipment. I want to keep my existing contract with BT who say I can just plug my new BT router in to the new house and don't need a BT Engineer to visit. Is this correct? 

Do I need to remove the Hyperoptic Modem and Router? (The HO equipment is in an cupboard in the kitchen with pre-installed wiring to the lounge). Is it a simple a just plug and play with the BT router into the HO modem? Or do I need a BT Modem installed by an Engineer? Advice appreciated  please.

Thanks

[pippincp]

Hyperoptic is an independent company and has nothing to do with BT. You will need to cancel your BT contract and sign up to Hyperoptic.

[Fstbloke72]

I'm am in contract with BT who tell me that I can get very good speeds and a BT connection at the new address, so it seems I don't need to cancel and can keep BT? 

[licquorice]

It seems unlikely, as that would require both Hyperoptic fibre infrastructure and Openreach copper infrastructure to be present at the property. If it is a new build, Openreach would not be providing copper and if Hyperoptic have provided fibre, nor would they be providing another fibre network. 

You cannot receive BT service via Hyperoptic infrastructure.

[Fstbloke72]

BT have told me that Fibre is available at the property with did of upto 900mp/s, so surely they have they're own fibre installed and available? 

[licquorice]

Possible I suppose, but I would have thought very unlikely that there would be 2 fibre suppliers providing infrastructure.

I would ring the FTTP team to confirm 0800 587 4787

[licquorice]

If you currently have a copper delivered service(FTTC) then your current hub won't work at a FTTP installation. A different variant of the hub with a WAN port is required.

[Anonymous]

I’m pretty certain Hyperoptic don’t have their own network and use Openreach FTTH/leased lines.

If that is the case there is no issue, call the team as advised to check.

[licquorice]

Hmm, I'm pretty sure they build their own infrastructure, however, they may also lease fibre from Openreach in some areas but don't know if they do.

[licquorice]

@Fstbloke72  does the optical modem (ONT) have Openreach or Hyperoptic branding?