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Message 1 of 19

BT Broadband connection to Hyperoptic equipment

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Hi, I am shortly due to move in to a new build house which I understand has been fitted with Hyperoptic equipment. I want to keep my existing contract with BT who say I can just plug my new BT router in to the new house and don't need a BT Engineer to visit. Is this correct? 

Do I need to remove the Hyperoptic Modem and Router? (The HO equipment is in an cupboard in the kitchen with pre-installed wiring to the lounge). Is it a simple a just plug and play with the BT router into the HO modem? Or do I need a BT Modem installed by an Engineer? Advice appreciated  please.

Thanks

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Message 2 of 19

Re: BT Broadband connection to Hyperoptic equipment

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Hyperoptic is an independent company and has nothing to do with BT. You will need to cancel your BT contract and sign up to Hyperoptic.

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Message 3 of 19

Re: BT Broadband connection to Hyperoptic equipment

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I'm am in contract with BT who tell me that I can get very good speeds and a BT connection at the new address, so it seems I don't need to cancel and can keep BT? 

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Message 4 of 19

Re: BT Broadband connection to Hyperoptic equipment

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It seems unlikely, as that would require both Hyperoptic fibre infrastructure and Openreach copper infrastructure to be present at the property. If it is a new build, Openreach would not be providing copper and if Hyperoptic have provided fibre, nor would they be providing another fibre network. 

You cannot receive BT service via Hyperoptic infrastructure.

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Message 5 of 19

Re: BT Broadband connection to Hyperoptic equipment

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BT have told me that Fibre is available at the property with did of upto 900mp/s, so surely they have they're own fibre installed and available? 

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Message 6 of 19

Re: BT Broadband connection to Hyperoptic equipment

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Possible I suppose, but I would have thought very unlikely that there would be 2 fibre suppliers providing infrastructure.

I would ring the FTTP team to confirm 0800 587 4787

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Message 7 of 19

Re: BT Broadband connection to Hyperoptic equipment

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If you currently have a copper delivered service(FTTC) then your current hub won't work at a FTTP installation. A different variant of the hub with a WAN port is required.

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Message 8 of 19

Re: BT Broadband connection to Hyperoptic equipment

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I’m pretty certain Hyperoptic don’t have their own network and use Openreach FTTH/leased lines.

If that is the case there is no issue, call the team as advised to check.

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Message 9 of 19

Re: BT Broadband connection to Hyperoptic equipment

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Hmm, I'm pretty sure they build their own infrastructure, however, they may also lease fibre from Openreach in some areas but don't know if they do.

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Message 10 of 19

Re: BT Broadband connection to Hyperoptic equipment

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@Fstbloke72  does the optical modem (ONT) have Openreach or Hyperoptic branding?

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