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Morto111
Beginner

on ‎03-08-2021 16h21

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Message 1 of 2

BT Cloud app not working on iphone

Hi I have been using BT cloud for years.  I have one android phone backing up and one iphone.  The iphone app is just not backing up and  the actual file has disappeared when looking for it on the phone app to see where my back ups got to.  Weirdly the separate iphone folder can be viewed when I check from the android or my windows pc.  I have tried deleting and installing the app again but this has not helped.  It looks like it has not backed up since the middle of June when looking at the back up folder from my other devices.  Any help or suggestions would be much appreciated.

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NeilO
Moderator-Retired

on ‎05-08-2021 12h23

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Message 2 of 2

Re: BT Cloud app not working on iphone

Hi @Morto111 Thanks for posting, I'm really sorry to see you're experiencing problems with the BT Cloud app on your iPhone. I'll send you a private message so you can send over your details to the moderation team and we'll raise a case with our BT Cloud team to get that looked into.

You'll get the private message by clicking on the envelope in the top right of the community.

Thanks

Neil

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