By tv app

[daisyblake1994]

I have been trying to access by tv app on a new device and both have pad locks with no date and has been way over 30 days 

[NeilO]

Hi @daisyblake1994 Welcome to the community and thanks for posting, I'm sorry you're unable to access the BT TV app on your new device.

I'll send you a private message so you can send over your details to the moderation team and we'll be happy to help you get that sorted. 

Thanks

Neil