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ssrivast12
Beginner

on ‎04-07-2021 13h02

1,138 Views
Message 11 of 14

Re: BT GFAST going slow and intermittent

image0 (1).jpg

 

 

This is latest Just now.   149 /25 to the hub ...which is below the guaranteed....

0 Ratings
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎04-07-2021 13h09

1,133 Views
Message 12 of 14

Re: BT GFAST going slow and intermittent

The speed to the hub will vary, depending on the number of customers connected.

Your physical connection (sync) speed will remain fairly constant, as that is dependent on the actual line conditions, which should not change very much, unless there is a line fault.

ssrivast12
Beginner

on ‎04-07-2021 13h12

1,129 Views
Message 13 of 14

Re: BT GFAST going slow and intermittent

So...looks like there is a big fluctuation ... as you can see its 149/192/182 ..etc etc.. and 24/27...

Shall I report a line fault and ask them to come and investigate ?

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎04-07-2021 13h17

1,126 Views
Message 14 of 14

Re: BT GFAST going slow and intermittent

@ssrivast12 wrote:

Screenshot 2021-07-04 at 12.39.41.jpg

 This is what my package says

As the speed to your hub at the moment is 183mbs, its above the guaranteed minimum speed of 150mbs.

Overall connection speeds are likely to drop, as more customers get connected, and crosstalk is increased. You may have been getting a faster speed before, but that is no longer possible.