BT Home HUb settings help please

[Anonymous]

If you were supposed to connect BT products only then I think we would all be in trouble, I know I would be.

Is this the procedure you tried? if not then it may be worth a try. If yes then it only resets the microprocessor - by the sounds of it you need to reset the system firmware.

[Stu18]

I appreciate you going to that trouble for me however i have the manual which this information is form unfortunately it didn't help..i have tried it several times

[licquorice]

Have you contacted Marantz for ideas?

[Anonymous]

Have you seen this NB: it does say it could take several hours

https://marantz-uk.custhelp.com/app/answers/detail/a_id/3833/~/update-%2F-upgrade-via-network-aborte...

[licquorice · Accepted solution]

Guess it must be a fairly common occurrence or Marantz wouldn't have produced those instructions.  ☹️

[Anonymous]

My thoughts exactly. It's not the same model as the OP was asking about but they're probably not so different

[Stu18]

Yes i have ..im waiting on them to get back to me but i don't have high hopes because it says they only support up to date products and this model is now considered an out of date product as it is not included in the current product line

[Stu18]

Problem is it is not actually connecting to the internet in the first place to actually be able to do the update.
I really should have configure the network settings on the receiver to check if i was able to connect the internet before pressing that damn upgrade software radio button
I think i might have learned a very expensive lesson here

[Anonymous]

It sounds like you've bricked it then. You could just leave it powered up overnight and cross your fingers, toes and anything else you can cross - you've nothing to lose

[Stu18]

You are quite correct
so i though that because i had a live internet connection, i had no reason to believe it would not just automatically connect to the internet and upgrade after all i did not have to configure network settings on My PC i just plugged in the RJ45 cable and i was connected
what i don't understand is why wont the soft ware understand that there is no internet connection and no upgrade took place so the existing software is still on the AV receiver and even though i have reset to factory settings it made no difference at all it just keeps cycling the "upgrade retry" "upgrade fail" re-boot over and over again and doing a factory reset dosn't stop it doing it