BT Parental Control Not working

[lydia2]

Hello, can anyone please help me.  I have 2 young children and we are unable to get BT Parental Control, although it says active. I have been with BT customer adviser for 1 hour last night and still able to access inappropriate contents.  Can anyone advise.  Thank you.

[RobbieMac]

Hi @lydia2 

Welcome to the BT Community and thanks for your post!

I'm sorry that your Parental Controls service aren't working.  I appreciate the time you have taken trying to get this sorted out.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie