BT Sport Ultimate

[Armitage11]

Hi,

I've just upgraded my TV package to the VIP one, but I haven't got access to the 4K content on BT Sport Ultimate.  It doesn't say there's a problem other than me having to upgrade my package, when I thought that the VIP package covered this.

I see that this topic has been covered before, but it looks like something needs to be done to my account behind the scenes.  Any suggestions would be welcomed!

[NeilO]

Hi @Armitage11, try updating the software on your BT TV box and let me know if that helps. Go to Settings > Software Information > Update software

[Armitage11]

Many thanks @NeilO .

Unfortunately I had no joy - all software is up to date, but I still can't access the 4K content on channel 433.

[JohnC2]

Hi @Armitage11 thanks for checking that. I've sent you a Private Message with details on how to contact us and we'll be happy to help you with this.

cheers

John