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mikey5
Beginner

‎03-11-2020 10h19 - edited ‎03-11-2020 10h23

1,253 Views
Message 1 of 4

BT TV APP

Don’t know if anyone has had the same problem? I recently switched to a different broadband provider after many years with BT. I have now found that I cannot log on to the BT App and cannot access any of my online movie purchases from the BT store. I still have an active account so not sure what’s going on. Can anyone help?

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3 REPLIES 3
PaddyB
Moderator-Retired

on ‎03-11-2020 10h38

1,240 Views
Message 2 of 4

Re: BT TV APP

Hi @mikey5,

Thank you for posting and welcome to the Community.

What error message do you get when you try to access your purchases? Have you tried signing into the app on a different device?

Thanks

Paddy

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mikey5
Beginner

on ‎03-11-2020 11h26

1,231 Views
Message 3 of 4

Re: BT TV APP

Hi There

The error is . (WJ931) and I have tried to sign in on different devices. 

best wishes

mikey5

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PaddyB
Moderator-Retired

on ‎03-11-2020 14h24

1,203 Views
Message 4 of 4

Re: BT TV APP

Hi @mikey5,

Thank you for posting back. If you send me your details, I'll take a look at this for you.

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

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