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Message 341 of 433

Re: BT TV Box Pro - comments/questions

Everything from the pro box shows as 5.1 on Sonos. That’s the issue that has been there since day 1 with this box. It’s the only TV box/accessory that makes Sonos behave like this. It’s such a shame as in most other areas the pro box is great. The previous youview box from BT didn’t have this issue either.

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Message 342 of 433

Re: BT TV Box Pro - comments/questions

@ozsat  Hi Ozsat, can you put a link to the speedtest you are using, and I'll check.

I use http://192.168.1.254/home.htm which is BT Home Hib status checker.

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Message 343 of 433

Re: BT TV Box Pro - comments/questions

Pro box only outputs at 2.0 or 5.1 - you choose which one from the menus.

A real 2.0 transmission will still go out at 5.1 but only with L and R active - I think there is still another issue with BT Sport channels.

My Yamaha amp always says 5.1 from BT box for all channels.

BT confirmed this was the case a long time ago.


@nickking24wrote:

Everything from the pro box shows as 5.1 on Sonos. That’s the issue that has been there since day 1 with this box. It’s the only TV box/accessory that makes Sonos behave like this. It’s such a shame as in most other areas the pro box is great. The previous youview box from BT didn’t have this issue either.


 

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Fibre 2 Unlimited using BT Hub 6A with BT TV Box Pro (UHD/HDR) in IP mode.
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859 Views
Message 344 of 433

Re: BT TV Box Pro - comments/questions

I do the speed tests here - https://support.bt.com/fix/broadband/?view=broadbandspeed#/choose_an_account 

The issue is intermittant but you should always see the speeddrop which the BT box is streaming.

The issue I have is that it seems to start streaming again later but still in standby and not recording.

I


@scharterwrote:

@ozsat  Hi Ozsat, can you put a link to the speedtest you are using, and I'll check.

I use http://192.168.1.254/home.htm which is BT Home Hib status checker.


 

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Fibre 2 Unlimited using BT Hub 6A with BT TV Box Pro (UHD/HDR) in IP mode.
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858 Views
Message 345 of 433

Re: BT TV Box Pro - comments/questions

@nickking24  Hi there. The BT Pro Box, in most parts is good.  But the 5.1 sound issue is terrible, it has been acknowledged by BT, but they do not seem interested in fixing. They still advertise it as being Dobly /5.1 capable, which it is, but it doesn't automatically switch according to content, which all my previous boxes (and Apple TV do).  Very poor on BT's side.

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Message 346 of 433

Re: BT TV Box Pro - comments/questions

Thank you, yes this is the issue. Sonos upscale 2.0 to use all channels which is such a great feature of the set up however it can’t do it when the pro box emits 2.0 as 5.1 and only uses the front 2 speakers which is poor sound. I know I could switch between 2.0 and 5.1 manually but this is a hassle to continually do this when it wasn’t needed before.  I now leave it in 2.0 all the time so it upscales it but means I miss out on the 5.1. Hopefully BT could fix this in the future. Seems strange that they can’t have a auto switch when every other device allows this. Thank you for answering the question.

853 Views
Message 347 of 433

Re: BT TV Box Pro - comments/questions

Agree 100% So frustrating!

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851 Views
Message 348 of 433

Re: BT TV Box Pro - comments/questions

I've tried that site before, and it always kicks me out with my std BT login.
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843 Views
Message 349 of 433

Re: BT TV Box Pro - comments/questions

No worries. It is so frustrating to keep switching. I do not have to do it on other boxes.
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Message 350 of 433

Re: BT TV Box Pro - comments/questions

Odd - it works here although Ookla shows same results. It is just Ookla results not accepted by BT if raising a fault.


@scharterwrote:
I've tried that site before, and it always kicks me out with my std BT login.

 

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Fibre 2 Unlimited using BT Hub 6A with BT TV Box Pro (UHD/HDR) in IP mode.
0 Ratings