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JohnC2
Moderator-Retired

‎19-11-2021 17h01 - edited ‎19-11-2021 17h02

1,096 Views
Message 11 of 14

Re: BT TV - Pixelated pictures on channels for three weeks

Hi @Yananiso77, the BT TV team believes they may have fixed this fault for you. Please would you test and let us know how you get on. 

Cheers

John

0 Ratings
Yananiso77
Beginner

on ‎19-11-2021 18h34

1,089 Views
Message 12 of 14

Re: BT TV - Pixelated pictures on channels for three weeks

Hi John

Thank you for the update

The channels are no longer pixalated yay!! But I still don’t have the apps for ITV HUB and All 4.

Do you know what the cause of this issue was?

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JohnC2
Moderator-Retired

on ‎19-11-2021 18h57

1,080 Views
Message 13 of 14

Re: BT TV - Pixelated pictures on channels for three weeks

Hi @Yananiso77, thanks for checking that, and good that you've got the channels back. Not sure about the apps so will ask them about that and let you know.

The BT TV team carried out a full reset of the card providing the service.

cheers

John

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DavidM
Moderator-Retired

on ‎27-11-2021 9h38

1,050 Views
Message 14 of 14

Re: BT TV - Pixelated pictures on channels for three weeks

Hi @Yananiso77 ,

Sorry I haven't heard from you in a while. Have you tried the App update via the settings menu? Can you get back to me and let me know if that helps?

Cheers

David

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