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Message 1 of 4

BT Virus Protect unable to install Norton

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Have just purchased a new laptop and trying to install Norton through BT website.  Account is showing 'Active' but when click on download Norton I get the following message

Norton Security cannot be installed on your operating system

The new laptop is running Windows 11 Home in S mode

Any help would be much appreciated

thanks...Lee

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Message 2 of 4

Re: BT Virus Protect unable to install Norton

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Hi @Lee_PV,

Thank you for posting. You would need to switch out of S mode to be able to download BT Virus Protect.

Switching out of S mode in Windows 

"Windows 11 in S mode is designed for security and performance, exclusively running apps from the Microsoft Store. If you want to install an app that isn't available in the Microsoft Store, you'll need to switch out of S mode. "

Thanks,

Paddy

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Message 3 of 4

Re: BT Virus Protect unable to install Norton

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Hi Paddy

thanks very much for the reply. 

all sorted👍🏼

 

thanks 

lee

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Message 4 of 4

Re: BT Virus Protect unable to install Norton

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Hi @Lee_PV,

Thank you for posting back to update the thread.

Thanks,

Paddy

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