BT Whole Home WiFi - Unstable Connection

[pieplanter]

Good afternoon

I'm using 2 discs to get a WiFi signal to a PC in the annex of the house.  BT Wholesale Speed Test reports:
Ping 20ms
Download 49Mbps 
Upload 32Mbps

The problem is, I'm getting 'unstable internet connection' warning messages in Zoom meetings.  Our work IT guy is telling me I'm getting huge packet loss.  Is there any way of fixing this, please?

'm using a USB WiFi dongle in my PC which is located 3' from the disc

Thanks for any help

[RobbieMac · Accepted solution]

Hi @pieplanter 

Welcome to the BT Community and thanks for your post.

I'm sorry that you're having problems during Zoom calls.  I have included contact information for our Connected Home helpdesk.  Having a word with them is your best bet.

If your product is within warranty:

By phone: 0808 100 6116

Monday to Friday 9.00am to 5.30pm

Saturday 9.00am to 2.00pm

By email: btconnectedhome@bt.com

If your product is out of warranty, please call the Technical Help and Support Desk on 0808 100 6116

Cheers,

Robbie