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Draxit1
Beginner

on ‎20-05-2021 8h57

1,600 Views
Message 1 of 6

BT business smart hub 2 formware

Hi,

The 2.4GHz and 5GHz wireless are not talking to each other which means i am having problems controlling things like my Sonos speakers from my iPad. I have had to disable the 5GHz Wifi to get comms going. When will the update be available to sort this problem.

 

Dave Williams

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5 REPLIES 5
imjolly
Distinguished Sage
Distinguished Sage

on ‎20-05-2021 9h35

1,588 Views
Message 2 of 6

Re: BT business smart hub 2 formware

there are numerous posts on this subject and as far as residential is concerned new firmware is being rolled out by end of the month



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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎20-05-2021 11h08

1,574 Views
Message 3 of 6

Re: BT business smart hub 2 formware

@Draxit1 

If you are a BT Business customer, then you may not get the update.

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Draxit1
Beginner

on ‎20-05-2021 19h07

1,544 Views
Message 4 of 6

Re: BT business smart hub 2 formware

That's interesting I've had to change to BT Business out of necessity and if in doing that and getting one of their super new unbreakable broadband devices it breaks my system then that is not ethical and slightly ironic.

 

Dave

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imjolly
Distinguished Sage
Distinguished Sage

on ‎20-05-2021 19h14

1,540 Views
Message 5 of 6

Re: BT business smart hub 2 formware

As business user you need to post here.

 

https://business.forums.bt.com/



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NeilO
Moderator-Retired

on ‎24-05-2021 10h56

1,497 Views
Message 6 of 6

Re: BT business smart hub 2 formware

Hi Dave,

 

I'm sorry to see you're having issues with your wifi. I'm really sorry I'm unable to help in this instance as I can only assist residential customers and have no access to BT Business accounts.

 

I'd recommend you get in touch with the BT Business team on 0800 800 152 or alternatively, the business community may be able to help you get the firmware update.

 

https://business.forums.bt.com/

 

Thanks 

Neil

BT Community Moderator

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