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Message 1 of 5

BT sport App saying I need to upgrade subscription

Trying to log into by sport app on my the but when I log in it says to upgrade subscription. Where can I find this? Looked everywhere 

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Message 2 of 5

Re: BT sport App saying I need to upgrade subscription

What BT Sport subscription do you have ?

Also the BT Sport content is only available for the primary BT ID, have you claimed account holder status ?
If you post more info we can help, your original post has a few typos so not exactly sure what you're trying to do.

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Message 3 of 5

Re: BT sport App saying I need to upgrade subscription

Sorry for the typos. 

I have an EE subscription and watching via an app on smart Tv. Have been logged in previously now I am directed to ee.co.uk/why-ee/bt-sport

trying to figure out why I can’t log back in having previously had no issues 

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Message 4 of 5

Re: BT sport App saying I need to upgrade subscription

You'll need to check your subscription with EE. If I recall, the free subs only give small screen access with no casting. If you want to add large screen and casting, you'll need to upgrade your subscription with EE

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Message 5 of 5

Re: BT sport App saying I need to upgrade subscription


@lowealexwrote:

Sorry for the typos. 

I have an EE subscription and watching via an app on smart Tv. Have been logged in previously now I am directed to ee.co.uk/why-ee/bt-sport

trying to figure out why I can’t log back in having previously had no issues 


Try the obvious first, clear cache/cookies, uninstall/reinstall the app.
I'm guessing you can login ? might be worth getting in touch with EE to confirm you still have an active subscription.

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