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Message 1 of 7

BT youview box locked up

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Hi, my by youview box is locked up. Whenever I reset via the on/off switch it goes to the waking up screen and just freezes unable to do anything. There is a solid blue light on LHS when this happens. Thanks

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Message 2 of 7

Re: BT youview box locked up

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If it's just cycling through the waking up sequence without actually going any further it's more than likely a harddrive failure. As long as you have an active BT TV subscription, BT will replace it for you.

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Message 3 of 7

Re: BT youview box locked up

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Thanks, do you have a number I can contact BT about this?

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Message 4 of 7

Re: BT youview box locked up

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0800 800150

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Message 5 of 7

Re: BT youview box locked up

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Hi @russ21345  and welcome back.

Sorry you're having problems with the STB. I reckon @NigelB72 is correct. Your best bet would be to give us a call and get it replaced as it sounds like the hard drive is kapput.

Cheers

David

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Message 6 of 7

Re: BT youview box locked up

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Rang BT today and a new box will be delivered tomorrow. Not an uncommon issue I am told.
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Message 7 of 7

Re: BT youview box locked up

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@russ21345 it's not especially on the Humax HD boxes

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