Broadband Performance / No recourse of action

[cjbev]

The engineer that came out did a quiet line test and all was ok.

[cjbev]

The issue of course is that BT dont guarantee upload speed - that was there answer and effectively ended the call.....

[Keith_Beddoe]

Have you checked the line yourself with a phone, as the problem may be intermittent noise?

[cjbev]

Can I do that without connecting to the test socket?

[licquorice]

Yes, but if there is noise you would need to repeat it at the test socket to eliminate your internal wiring as the cause.

[cjbev]

Just tested - no noise (Its a hands free phone) no crackle or anything like that

[Keith_Beddoe]

I think this is going to have to be looked at by one of the moderators, would you agree @licquorice 

[licquorice]

Yes, probably the only way to get an engineer visit.

[cjbev]

Thats much appreciated!

[Keith_Beddoe]

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.