My elderly parents are having problems with their "broadband" in North Dorset. The checker provided in other threads provides the following for their house. The other results below this are for their immediate but detached neighbour (by a few meters) and all other residences under the same postcode. This makes it look like they do not even have a connection? (you may have to scroll to the right to see end of table).
I'm trying to resolve their issues remotely from Australia with very limited tech savvy resources in the neighbourhood.
I would appreciate any insight provided on these results.
Featured Products | Downstream Line Rate(Mbps) | Upstream Line Rate (Mbps) | Downstream Range (Mbps) | Availability Date | FTTP Install Process |
WBC FTTP | Up to 1000 | Up to 220 | -- | Waiting List | -- |
Exchange Product Restrictions | Status |
FTTP Priority Exchange | N |
WLR Withdrawal | N |
SOADSL Restriction | Y |
The exchange is not in a current fibre priority programme
WLR is currently available at the exchange
SOADSL is restricted at the exchange
For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.
Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for IPstream is from 29 Feb 2016. The Formal Retirement date for IPstream is from 31 Dec 2016.
In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values
Featured Products | Downstream Line Rate(Mbps) | Upstream Line Rate (Mbps) | Downstream Range (Mbps) | Availability Date | FTTP Install Process |
WBC FTTP | Up to 1000 | Up to 220 | -- | Available | KCI2 Assure |
ADSL Products | Downstream Line Rate (Mbps) | Upstream Line Rate (Mbps) | Downstream Range(Mbps) | Availability Date |
WBC ADSL 2+ | Up to 2 | -- | 1 to 3.5 | Available |
WBC ADSL2+ Annex M | Up to 2 | Up to 0.5 | 1 to 3.5 | Available |
ADSL Max | Up to 1.5 | -- | 1 to 2.5 | Available |
Fixed Rate | 0.5 | -- | -- | Available |
| | | | | | | | | |
Other Offerings | Availability Date |
VDSL Multicast | Available |
ADSL Multicast | Available |
Exchange Product Restrictions | Status |
FTTP Priority Exchange | N |
WLR Withdrawal | N |
SOADSL Restriction | Y |
The exchange is not in a current fibre priority programme
WLR is currently available at the exchange
SOADSL is restricted at the exchange
Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential OH Feed with no anticipated issues.
ONT exists with active service. A spare port is available. A new ONT may be ordered and will be placed in Waiters list until the network is ready.
For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.
Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for IPstream is from 29 Feb 2016. The Formal Retirement date for IPstream is from 31 Dec 2016.
In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.
If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service
