Moved to new property a few months ago, BT broadband has been flawless throughout summer but the last few weeks I am getting frequent dropouts and/or lag whenever it rains. I live in Yorkshire so the rain gets pretty bad but I am finding the lag to be so bad it makes online gaming close to impossible.
To be clear, it's not a speed issue, that's fine. I saw on similar posts it was narrowed down to issues with too low a noise margin. I don't know what the benchmark is but my details are below.
Logs below:
Product name | BT Smart Hub 2 |
Serial number | 2108099692 |
Fireware version | v0.27.06.04290-BT (Thu Apr 29 20:28:10 2021) |
Board version | R01 |
GUI version | 1.74 12_11_2020 |
DSL uptime | 11 days 22 Hours 35 Mins 51 Secs |
Data rate | 20.0 Mbps / 80.0 Mbps |
Maximum Data rate | 26.4 Mbps / 86.7 Mbps |
Noise margin | 9.7/4.1 |
Line attenuation | 6.9/12.4 |
Signal attenuation | 6.8/13.6 |
VLAN id | 101 |
Upstream error control | Off |
Downstream error control | Off |
Data sent / received | 2.1 GB Uploaded / 2.1 GB Downloaded |
Broadband username | bthomehub@btbroadband.com |
BT Wi-Fi | Not active |
2.4 GHz wireless network name | BT-72AWCF |
2.4 GHz wireless channel | Smart (Channel11) |
5 GHz wireless network name | BT-72AWCF |
5 GHz wireless channel | Smart (Channel36) |
Wireless Security | WPA2 (Recommanded) |
Wireless mode | Mode 1 |
Firewall | On |
MAC address | A4:CE:DA:33:3F:0D |
Software variant | - |
Boot loader | 0.1.7-BT (Thu Nov 30 09:45:22 2017) |
your stats look fine and you have 11 days stable connection
have you checked to see if ant noise on landline especially when it is raining
dial 17070 option 2 and best with corded phone should be silent
Hello
All good on the phone test, just the internet lag that is seemingly triggered by the rain
you also should check when raining and you have the lag
Initial logs from rain, just took one this morning, no rain, wifi working fine but I note that it seems to have lost connection around 3am as the uptime has reset to only a few hours
Product name | BT Smart Hub 2 |
Serial number | 2108099692 |
Fireware version | v0.27.07.07281-BT (Wed Jul 28 12:06:02 2021) |
Board version | R01 |
GUI version | 1.74 12_11_2020 |
DSL uptime | 0 days 5 Hours 23 Mins 44 Secs |
Data rate | 20.0 Mbps / 80.0 Mbps |
Maximum Data rate | 25.8 Mbps / 86.8 Mbps |
Noise margin | 9.4/4.1 |
Line attenuation | 7.0/12.4 |
Signal attenuation | 6.9/13.6 |
VLAN id | 101 |
Upstream error control | Off |
Downstream error control | Off |
Data sent / received | 241.3 MB Uploaded / 1.2 GB Downloaded |
Broadband username | bthomehub@btbroadband.com |
BT Wi-Fi | Not active |
2.4 GHz wireless network name | BT-72AWCF |
2.4 GHz wireless channel | Smart (Channel11) |
5 GHz wireless network name | BT-72AWCF |
5 GHz wireless channel | Smart (Channel36) |
Wireless Security | WPA2 (Recommanded) |
Wireless mode | Mode 1 |
Firewall | On |
MAC address | A4:CE:DA:33:3F:0D |
Software variant | - |
Boot loader | 0.1.7-BT (Thu Nov 30 09:45:22 2017) |