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Message 1 of 5

Broadband doesn't like the rain

Moved to new property a few months ago, BT broadband has been flawless throughout summer but the last few weeks I am getting frequent dropouts and/or lag whenever it rains. I live in Yorkshire so the rain gets pretty bad but I am finding the lag to be so bad it makes online gaming close to impossible.

 

To be clear, it's not a speed issue, that's fine. I saw on similar posts it was narrowed down to issues with too low a noise margin. I don't know what the benchmark is but my details are below.

 

Logs below:

 

Product nameBT Smart Hub 2
Serial number2108099692
Fireware versionv0.27.06.04290-BT (Thu Apr 29 20:28:10 2021)
Board versionR01
GUI version1.74 12_11_2020
DSL uptime11 days 22 Hours 35 Mins 51 Secs
Data rate20.0 Mbps / 80.0 Mbps
Maximum Data rate26.4 Mbps / 86.7 Mbps
Noise margin9.7/4.1
Line attenuation6.9/12.4
Signal attenuation6.8/13.6
VLAN id101
Upstream error controlOff
Downstream error controlOff
Data sent / received2.1 GB Uploaded / 2.1 GB Downloaded
Broadband usernamebthomehub@btbroadband.com
BT Wi-FiNot active
2.4 GHz wireless network nameBT-72AWCF
2.4 GHz wireless channelSmart (Channel11)
5 GHz wireless network nameBT-72AWCF
5 GHz wireless channelSmart (Channel36)
Wireless SecurityWPA2 (Recommanded)
Wireless modeMode 1
FirewallOn
MAC addressA4:CE:DA:33:3F:0D
Software variant-
Boot loader 0.1.7-BT (Thu Nov 30 09:45:22 2017)
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4 REPLIES 4
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Message 2 of 5

Re: Broadband doesn't like the rain

your stats look fine and you have 11 days stable connection

have you checked to see if ant noise on landline especially when it is raining

dial 17070 option 2 and best with corded phone should be silent



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Message 3 of 5

Re: Broadband doesn't like the rain

Hello

 

All good on the phone test, just the internet lag that is seemingly triggered by the rain

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Message 4 of 5

Re: Broadband doesn't like the rain

you also should check when raining and you have the lag



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Message 5 of 5

Re: Broadband doesn't like the rain

Initial logs from rain, just took one this morning, no rain, wifi working fine but I note that it seems to have lost connection around 3am as the uptime has reset to only a few hours

 

Product nameBT Smart Hub 2
Serial number2108099692
Fireware versionv0.27.07.07281-BT (Wed Jul 28 12:06:02 2021)
Board versionR01
GUI version1.74 12_11_2020
DSL uptime0 days 5 Hours 23 Mins 44 Secs
Data rate20.0 Mbps / 80.0 Mbps
Maximum Data rate25.8 Mbps / 86.8 Mbps
Noise margin9.4/4.1
Line attenuation7.0/12.4
Signal attenuation6.9/13.6
VLAN id101
Upstream error controlOff
Downstream error controlOff
Data sent / received241.3 MB Uploaded / 1.2 GB Downloaded
Broadband usernamebthomehub@btbroadband.com
BT Wi-FiNot active
2.4 GHz wireless network nameBT-72AWCF
2.4 GHz wireless channelSmart (Channel11)
5 GHz wireless network nameBT-72AWCF
5 GHz wireless channelSmart (Channel36)
Wireless SecurityWPA2 (Recommanded)
Wireless modeMode 1
FirewallOn
MAC addressA4:CE:DA:33:3F:0D
Software variant-
Boot loader 0.1.7-BT (Thu Nov 30 09:45:22 2017)
0 Ratings