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Message 11 of 16

Re: Broadband not suitable for purpose

No it was brand new in the box, the engineer had left it.

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Message 12 of 16

Re: Broadband not suitable for purpose

Is it event log I need to share on trouble shooting? I've screenshot but it says file is too big to share. There's lots of info input from nearly every minute about first packet is invalid etc, I don't know how else to share the screenshot 

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Message 13 of 16

Re: Broadband not suitable for purpose

If its a Hub4, go to Troubleshooting > Helpdesk

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Message 14 of 16

Re: Broadband not suitable for purpose

@staceyw82 

When you placed your order with BT, what speed were you told you would get?

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Message 15 of 16

Re: Broadband not suitable for purpose

Between 1 and 3.

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Message 16 of 16

Re: Broadband not suitable for purpose

Can you please post a screenshot of the line stats as requested.

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