Broadband not suitable for purpose

[staceyw82]

No it was brand new in the box, the engineer had left it.

[staceyw82]

Is it event log I need to share on trouble shooting? I've screenshot but it says file is too big to share. There's lots of info input from nearly every minute about first packet is invalid etc, I don't know how else to share the screenshot 

[licquorice]

If its a Hub4, go to Troubleshooting > Helpdesk

[Keith_Beddoe]

@staceyw82 

When you placed your order with BT, what speed were you told you would get?

[staceyw82]

Between 1 and 3.

[licquorice]

Can you please post a screenshot of the line stats as requested.