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Message 1 of 9

Broadband

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I've got a life line in my house do I need to get another bt box put in .when I plug filter into wall the life line will tell me the phone is disconected.  I've put the internet lead into the life line box  but I don't think I'm getting enough speed for the Internet to run

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Message 2 of 9

Re: Broadband

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@Scottisdull21 wrote:

I've got a life line in my house do I need to get another bt box put in .when I plug filter into wall the life line will tell me the phone is disconected.  I've put the internet lead into the life line box  but I don't think I'm getting enough speed for the Internet to run


Are you a BT Broadband Customer?

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Message 3 of 9

Re: Broadband

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Yes

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Message 4 of 9

Re: Broadband

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Yes I am I bt customer 

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Message 5 of 9

Re: Broadband

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@Scottisdull21 wrote:

Yes


You may need to speak to the people who installed your lifeline to make sure they have included a filter to prevent interference to your broadband.

This is how a lifeline should be connected if you are connecting it yourself.

careline (1).jpg

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Message 6 of 9

Re: Broadband

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Hi @Scottisdull21 and welcome to our community.

Sorry for the late reply. @Keith_Beddoe advice is sound. The diagram he has posted shows how it should be set up. Your best bet would be to speak with the Lifeline installers who should be able to help. Let us know how you get on.

Cheers

David

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Message 7 of 9

Re: Broadband

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Yep  all sorted 

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Message 8 of 9

Re: Broadband

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All sorted thanks for your advice 

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Message 9 of 9

Re: Broadband

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Thanks for getting back to let us know you got this sorted @Scottisdull21 .

All the best

David

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