Call blocking

[Hammersmith]

We have BT call blocking service but we have a problem with one London number We have put ********** as one of our contacts but they constantly have to announce their call. I also tried making the number a VIP one, but it has not cured the problem. Can we do anything else?

[Keith_Beddoe]

@Hammersmith 

Please remove the phone number from your post, as this is public forum.

Do BT Retail provide your phone service?

What do you mean about the BT Call Blocking service, do you mean BT Protect, which is a BT Retail customer option?

[NeilO]

Hi @Hammersmith welcome to the community, I've removed the number from your post. Is the caller withholding their number?

Thanks
Neil

[Hammersmith]

Not sure will ask them

[NeilO]

@Hammersmith no worries, if they withhold their number and you've chosen to block these types of calls they'll have to announce themselves as the call blocking system can't see the number that's calling.

[Hammersmith]

No they have not got call blocking!

[Keith_Beddoe]

Which phone are you using?

[Hammersmith]

BT's  hands free

[NeilO]

Hi @Hammersmith, I'm sorry I think there is a misunderstanding, it doesn't matter if they have call blocking or not. If they withhold their number when they call you and you block unknown and withheld numbers they will always have to announce themselves.  Are you using a call-blocking phone or the call protect calling feature?

[Hammersmith]

Call-blocking phone.