Can’t claim rewards card

[Adam1664]

Hi there,

Recent joined BT and received my welcome email.  This email had a link to active my rewards card, but the link just takes you to MyBT and I can’t find anything about the rewards card deal on there.

kind regards,

adam

[Keith_Beddoe]

@Adam1664 

I think you will find that you have to wait 14 days after your service has been activated.

[Adam1664]

@Keith_Beddoe 

Hi there,

Thanks for your reply.  If that is the case then this part of the welcome email is quite misleading, see image.

 

[RobbieMac]

Hi @Adam1664

Welcome and thanks for your post.

I am sorry for the problems claiming for your reward card.  You can get in touch with us and we'll help you.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie