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Message 1 of 4

Can’t connect to internet

My you view box has all of a sudden stopped connection to the internet. I’ve tried everything to get it back on - even had internet provider out to fix the issue, nothing wrong there! This is the second BT you view box I’ve had that has just packed up, I just can’t understand why! Help!! 

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3 REPLIES 3
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Message 2 of 4

Re: Can’t connect to internet

@Emmalou2510 

Who provides your broadband?

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Message 3 of 4

Re: Can’t connect to internet

Virgin but it’s all working fine - just this box won’t connect, it’s been absolutely fine up until this week, I haven’t a clue why it’s done this! 

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Message 4 of 4

Re: Can’t connect to internet


@Emmalou2510 wrote:

Virgin but it’s all working fine - just this box won’t connect, it’s been absolutely fine up until this week, I haven’t a clue why it’s done this! 


Have you tried posting on the general YouView forum, as this forum is for BT Retail customers with BT TV?

https://community.youview.com/youview/

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