Can’t connect to internet

[Emmalou2510]

My you view box has all of a sudden stopped connection to the internet. I’ve tried everything to get it back on - even had internet provider out to fix the issue, nothing wrong there! This is the second BT you view box I’ve had that has just packed up, I just can’t understand why! Help!! 

[Keith_Beddoe]

@Emmalou2510 

Who provides your broadband?

[Emmalou2510]

Virgin but it’s all working fine - just this box won’t connect, it’s been absolutely fine up until this week, I haven’t a clue why it’s done this! 

[Keith_Beddoe]

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@Emmalou2510 wrote:

Virgin but it’s all working fine - just this box won’t connect, it’s been absolutely fine up until this week, I haven’t a clue why it’s done this! 

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Have you tried posting on the general YouView forum, as this forum is for BT Retail customers with BT TV?

https://community.youview.com/youview/