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Sheila4
Aspiring Contributor

on ‎03-02-2022 19h43

1,728 Views
Message 301 of 406

Re: Can't update from McAfee to Norton

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Thank you for your reply.  Sadly I haven't backed up with Time Machine. However, I searched for any files with McAfee in  the name when I couldn't install Norton and found a few extra files which I deleted so hoped I had them all. 

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ianto1
Aspiring Contributor

on ‎03-02-2022 19h47

1,726 Views
Message 302 of 406

Re: Can't update from McAfee to Norton

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Did you find McAfee uninstaller? You must not delete them if they say uninstaller. Thats what I did!! Big mistake!!

 

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Sheila4
Aspiring Contributor

on ‎03-02-2022 19h55

1,718 Views
Message 303 of 406

Re: Can't update from McAfee to Norton

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I thought McAfee uninstaller disappeared once it had uninstalled McAfee, but I may have done. I emptied trash too as I read somewhere you need to remove all McAfee files from the computer. Is there any remedy for me or am I doomed to go without a replacement for my McAfee?

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ianto1
Aspiring Contributor

on ‎03-02-2022 22h50

1,676 Views
Message 304 of 406

Re: Can't update from McAfee to Norton

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Try and find uninstaller on the web. If not you may have to try terminal but it failed for me.

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Sheila4
Aspiring Contributor

on ‎04-02-2022 10h50

1,654 Views
Message 305 of 406

Re: Can't update from McAfee to Norton

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Thank you. So although nothing from McAfee is showing up in a search on my computer are you saying that McAfee uninstaller would find more? Why didn't it delete everything first time around? I am nervous about downloading uninstaller from an unknown website. The only one I can find is on a German website I think.

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ianto1
Aspiring Contributor

on ‎04-02-2022 11h22

1,634 Views
Message 306 of 406

Re: Can't update from McAfee to Norton

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McAffee uninstaller should have removed all the hidden files. I would be very cautious about downloading anything from an unknown site. Contact McAfee and see if they can send you an uninstaller

Best of luck

Tom

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Sheila4
Aspiring Contributor

on ‎04-02-2022 22h47

1,568 Views
Message 307 of 406

Re: Can't update from McAfee to Norton

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Thanks Tom. I have managed to find some more McAfee files hidden away in library but Norton still thinks there are more!

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ianto1
Aspiring Contributor

on ‎04-02-2022 23h34

1,561 Views
Message 308 of 406

Re: Can't update from McAfee to Norton

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You still have hidden files and the only way to get rid of them, in my opinion, is to contact McAfee

 

Tom

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beanod
Aspiring Contributor

on ‎04-02-2022 23h59

1,555 Views
Message 309 of 406

Re: Can't update from McAfee to Norton

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Have installed on 1 pc and 1 Android but only says installed on android not pc. Does it not include it?
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gg30340
Distinguished Sage
Distinguished Sage

‎04-02-2022 23h59 - edited ‎05-02-2022 0h01

1,555 Views
Message 310 of 406

Re: Can't update from McAfee to Norton

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Sheila4

Download and run CCleaner.  Run the Custom Clean and the Registry Cleaner. This should find and clear out the rubbish left behind by McAfee.

When it asks do you want to back up registry before making changes select yes. This will allow you to reinstate the deleted registry entries in the unlikely event that anything goes wrong. 

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