Complaint against BT - not a BT customer

[RobbieMac]

Hi @wtf2021 

Welcome and thanks for posting.

I have sent you a private message a few moments ago.  Please reply when you have a moment.

Cheers,

Robbie

[pippincp]

@wtf2021  Although you think you have an issue with BT like it or not you don't in this case. As @-Richie-  has stated there is a set procedure for ISP's to take over a line that must be followed.

If SKY allowed the takeover after you infoming them not to then the fault lays squarely with SKY.

[wtf2021]

@pippincp entitled to your opinion, but have to disagree I'm afraid. 

Understand that there is a set procedure to follow. But BT used my address incorrectly for someone else's account, even after that customer told them it was wrong they didn't correct it and carried on sending me letters and routers. So the fault lies with both Sky and BT. 

I would never have to have started this post or seeked any help if BT had done thir job properly, so the fault doesn't lie squarely with Sky.

[-Richie-]

@pippincp  you're wasting your time, the OP has already confirmed they've come seeking financial gain.

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@wtf2021wrote:

I've already contacted Sky as I've mentioned multiple times - and they are sorting compensation for me. 

I do believe I am owed compensation by BT as well as by Sky if they're both at fault.

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[gg30340]

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@pippincp wrote:

@wtf2021  Although you think you have an issue with BT like it or not you don't in this case. As @-Richie-  has stated there is a set procedure for ISP's to take over a line that must be followed.

If SKY allowed the takeover after you infoming them not to then the fault lays squarely with SKY.

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The set procedure would appear to have been not followed by Sky however it should never have happened in the first place if BT had used the correct address that they had been given by the person wanting the BT line.

BT for what ever reason continued to use the wrong address despite having been told by both the OP and the person wishing to move to BT that they were using the wrong address.  That means that the problem was in no small measure instigated by BT albeit compounded by Sky and as a result the OP was disconnected.

Now that the moderators are involved it now pointless debating and speculating further regarding this thread as they will be the ones who get the matter resolved one way or the other and hopefully the OP will update this thread accordingly.

[wtf2021]

@gg30340 I think you summarised it perfectly.

@-Richie- you're right @pippincp is wasting their time defending BT to the bitter end, when they have clearly made mistakes that have caused issues for me that I deserve to be compensated for. Move on.

[RobbieMac]

Hi @wtf2021 

Thank you for sending over the details.

We will look at this for our customer to make sure there were no failures.  In terms of your complaint, you'll need to address this with your own service provider.

As your services aren't with BT there isn't anything further we can do for you from here so I am going to lock this thread.

Thanks,

Robbie