Complete Wifi Disc

[sami69]

Hi, wonder if any one can help.

Just got complete wifi with one black disc which I cannot connect to my smart hub.

I have an old bt hub  (downstairs) connected to my smart hub (upstairs) via ethernet which I use as a wifi access point at one end of my house.

When I try to connect the disc to my smart hub it does not let me. It does if I disconnect the old Bt hub. I want the disc to connect to my smart hub to improve the wifi upstairs without having to remove the old hub.

Would appreciate any ideas to solve this please.

[garybs29]

The black discs will only connect to the smarthub 2, it won't work with your older hub

[VeteranISPUser]

Hi @sami69   Replace the old Hub with another Complete WiFi Disc. If you subscribe to Complete WiFi they are loaned free.

[sami69]

Thanks, will try that. Will have to get additional disc to improve the wifi upstairs.

I didn't think the old hub would interfere with trying to connect the disc to the smart hub. Can only connect to it if I disconnect the old hub from the smart hub.