Hey so I am a new BT Customer since the start of my services my connection has been unstable and always dropping. There have been 5 engineer visits till date, I was called by a manager who sent me a new hub now, the hub is here but the problem is still there, now over and top of that my speed has gone down considerably to 29 Mbps. I am expected to pay for a service which didn’t work at all. I was offered a complete refund for the first month, but I was still charged my connection problems haven’t been fixed what kind of service is this, you guys chat so much about your customer service and satisfaction but it’s absolutely miserable and frankly trash. No replies , no proper fixes and from the start of my services that would be 2nd of September I haven’t had a complete 24 hours of service, when talking about compensation they say we don’t provide compensation for dropped connections, which is understandable but their connection is basically non working because of the frequency of connection drops. I am frankly tired and completely given up and don’t know what to do.
