Decling speeds on orginal line and New line upload speed only 10mbps

[The_PIT]

I've been a customer for years and had a stable connection. However the speed over the years has declined 72Mbps to 60mbps and still dropping while upload stayed at 20Mbps

This into a vigor 130.

Anyway after virgin ignored and failed to correct a fault I decided to have a 2nd broadband connection.

The engineer came and instead of putting a 2nd line in used the existing line.

The speed came back at 60mbps and 14mbps on the BT hub and when I switched to the Vigor 130.

A week later the 2nd line had dropped to 10mbs and has stayed there.

Recently the original feed has started having more disconnections I used to go up 400 hours plus. I've noticed the speed has now dropped again to 53Mbps.

The line test is quiet.

Since I'm using 130's I can produce much in the way of stats except the snr 6db which seems a bit low.

I can plug the BT Hub back in if need be however do I need to contact BT about the declining speeds? Or wait until it goes down below 47Mbps?

[The_PIT]

The snr 6 is fine however it does drop down to five which I should have posted.

[imjolly]

have you turned of smart setup  

Turn Off smart setup

enter your phone number and post results remember delete number

https://www.broadbandchecker.btwholesale.com/#/ADSL

[The_PIT]

Hi I'm not using the BT Hub so no smart connect. Had to reduce the size of the image as the original file was too large.

[imjolly]

as you can see from checker the estimated range for your line in 68/52mb with handback at 47mb and from checker you connection speed on 31/5 was 60.6mb so well within expected range

[The_PIT]

What about upload speeds on the broadband line which are 9999Mbps

I guess I'll have to wait for it to drop below 47Mbps.

However is steadily declining.

[pippincp]

Can you tell me of any ISP who guarantees upload speeds? Everything is centred on download. I think it's wrong too.

[The_PIT]

Actually virgin will do if it gets low enough. That's if you can get them interested in the first place.

[The_PIT]

Upload speed now down to 9000 on the 2nd line.

[The_PIT]

Spoke to BT and they could see a lot of errors on the line so raised a fault.

He was also surprised they didn't actually supply a proper 2nd line rather than using the present line.