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AlexMybroadbande
Beginner

‎14-05-2021 18h40 - edited ‎14-05-2021 18h49

1,047 Views
Message 1 of 4

Deteriorating broadband speeds

When my fibre broadband (gfast) was installed about a month ago the  data rate was over 311Mbps. Recently it has started to deteriorate. The maximum data rate was 285 on 3/5 and is now down to 271 on 14/5. I did a silent line test and there is some crackling. I have attached the stats from the router and BT wholesale checker. Any suggestions?

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3 REPLIES 3
licquorice
Distinguished Sage
Distinguished Sage

on ‎14-05-2021 19h21

1,032 Views
Message 2 of 4

Re: Deteriorating broadband speeds

Report the noisy line and get the fault fixed.

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AlexMybroadbande
Beginner

‎14-05-2021 19h23 - edited ‎14-05-2021 19h23

1,028 Views
Message 3 of 4

Re: Deteriorating broadband speeds

I phoned support and they said that tests came back negative for any fault on the telephone line 

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licquorice
Distinguished Sage
Distinguished Sage

on ‎14-05-2021 19h26

1,024 Views
Message 4 of 4

Re: Deteriorating broadband speeds

Report it as a phone fault, noisy line.

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