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Message 1 of 10

Digital voice handset

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I’m unable to pair my new digital voice handset with the hub. I get as far as pressing the WPS button on the hub for 2 seconds and the handset screen goes blank and nothing further happens. If I then press a button on the handset I’m back to the ‘Register this handset with the hub’ message. I've tried many times and given each attempt several minutes but to no avail. Can anyone suggest a solution please?

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Message 2 of 10

Re: Digital voice handset

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@paulcanny 

Has your Digital Voice service been activated yet, otherwise it will not work?

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Message 3 of 10

Re: Digital voice handset

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Yep.
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Message 4 of 10

Re: Digital voice handset

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Try going to hub manager then select phone number which should be blue then register handset



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Message 5 of 10

Re: Digital voice handset

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Thanks, but where is 'hub manager'? I've never had a need to use it before. Is that on the BT App or online?
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Message 6 of 10

Re: Digital voice handset

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To get to my BT hub I enter its ip address on any web browser. This is 192.168.1.254

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Message 7 of 10

Re: Digital voice handset

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It is your hub, put 182.168.1.254 in your browser

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Message 8 of 10

Re: Digital voice handset

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Thanks
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Message 9 of 10

Re: Digital voice handset

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Thanks
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Message 10 of 10

Re: Digital voice handset

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Excellent thanks. Worked a treat. This information should be in the instruction leaflet!
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