cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
2,583 Views
Message 1 of 10

Digital voice handset

Go to solution

I’m unable to pair my new digital voice handset with the hub. I get as far as pressing the WPS button on the hub for 2 seconds and the handset screen goes blank and nothing further happens. If I then press a button on the handset I’m back to the ‘Register this handset with the hub’ message. I've tried many times and given each attempt several minutes but to no avail. Can anyone suggest a solution please?

0 Ratings
9 REPLIES 9
2,576 Views
Message 2 of 10

Re: Digital voice handset

Go to solution

@paulcanny 

Has your Digital Voice service been activated yet, otherwise it will not work?

0 Ratings
2,571 Views
Message 3 of 10

Re: Digital voice handset

Go to solution
Yep.
0 Ratings
2,565 Views
Message 4 of 10

Re: Digital voice handset

Go to solution

Try going to hub manager then select phone number which should be blue then register handset



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
2,557 Views
Message 5 of 10

Re: Digital voice handset

Go to solution
Thanks, but where is 'hub manager'? I've never had a need to use it before. Is that on the BT App or online?
0 Ratings
2,553 Views
Message 6 of 10

Re: Digital voice handset

Go to solution

To get to my BT hub I enter its ip address on any web browser. This is 192.168.1.254

2,552 Views
Message 7 of 10

Re: Digital voice handset

Go to solution

It is your hub, put 182.168.1.254 in your browser

0 Ratings
2,543 Views
Message 8 of 10

Re: Digital voice handset

Go to solution
Thanks
0 Ratings
2,541 Views
Message 9 of 10

Re: Digital voice handset

Go to solution
Thanks
0 Ratings
2,464 Views
Message 10 of 10

Re: Digital voice handset

Go to solution
Excellent thanks. Worked a treat. This information should be in the instruction leaflet!
0 Ratings