Digital voice

[Andy005 · Accepted solution]

If it says not ready then call BT, you may find that it may not be straightforward to find someone with sufficient knowledge of Digital Voice.

It took me a week of phone calls not long ago just to recontract my broadband and DV. I was eventually passed to the FTTP team (even though I'm FTTC), and a very helpful lady was able to recontract me where various others had failed. I asked why I'd been passed to FTTP and she said DV was a 'FTTP product'.

[Kcgillette]

Cheers for your help Andy.

Will try call them tomorrow or Monday 🙂

Have a nice weekend!

[pippincp]

Heree's the FTTP team direct number. 0800 587 4787

[Andy005]

It might be worth checking @Kcgillette that your DV order has actually completed, is your old landline still active?

[Kcgillette]

It's a new build so we've just moved in around 4 days ago. What's weird is it was working on Thursday then next day it stopped. My partner got the text to say the DV was activated also.

[Kcgillette]

Update: got through on the number instantly. Very helpful agent who did a workaround so all good for now. However did advise its a nationwide issue I think 🙂 

[pippincp]

Good result!