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steely09
Beginner

on ‎14-01-2021 10h50

1,643 Views
Message 1 of 5

Disconnect-reconnect problem

Connection is constantly disconnecting and then reconnecting. Tried the online diagnostics and they come back clean. I am using an Ethernet connection and have tried two newly bought cables.

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4 REPLIES 4
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎14-01-2021 10h54

1,642 Views
Message 2 of 5

Re: Disconnect-reconnect problem

@steely09 

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

Which BT Home hub are you using?

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steely09
Beginner

on ‎14-01-2021 21h30

1,624 Views
Message 3 of 5

Re: Disconnect-reconnect problem

I don't think it's a line issue. The router doesn't disconnect from the internet. The computer is disconnected from the router.

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steely09
Beginner

on ‎14-01-2021 21h31

1,623 Views
Message 4 of 5

Re: Disconnect-reconnect problem

BT smarthub type 2
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DavidM
Moderator-Retired

on ‎20-02-2021 8h52

1,470 Views
Message 5 of 5

Re: Disconnect-reconnect problem

Hi @steely09  and welcome to the community.

Sorry for the late reply. Did you manage to get this sorted? Is there any pattern to the drops etc? If you're still having problems give us as much detail as possible and we'll try to help.

Cheers

David

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