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Message 1 of 6

Extremely slow Upload speed, but Download speed is fine - please help

Hi there, we currently have BT's Fibre 2 where we can 70MB Download and 20MB Upload. However, for the past 2/3 weeks we just can't get more that around 0.5MB on the Upload. Download is fine.

I've check on Ookla and Google Speed Test and both have similar results.

I've contacted BT who checked the hub remotely and said that we're getting the 70MB Download and 20MB Upload to the router, however that is not coming through on the PC which is connected via a Netgear switcher to the hub.

We've contacted Dell support (who were brilliant) and did a thorough check of the PC and again, found nothing untoward.

PC is only around 8 months old, but when trying the same test on our Mac, we get the same result so we know it's not the PC.

Any help to solve the mystery would be really helpful.

Here's the technical log from the BT Hub:

Product code:Hub
 

 

Serial number:+091300+2022017206
 

 

Firmware version:v0.38.00.10147-BT
 

 

Firmware updated:Sun Feb 26 13:09:35 2023
 

 

Board version:R01
 

 

GUI version:1.77 20_05_2022
 

 

DSL uptime:5 days,05 Hours51 Mins31 Secs
 

 

Data rate:19.999 Mbps / 79.999 Mbps
 

 

Maximum data rate:36.196 Mbps / 103.432 Mbps
 

 

Full Fibre (FTTP) Mode:On
 

 

Noise margin:23.8 / 11.7
 

 

Line attenuation:7.7 / 10.4
 

 

Signal attenuation:7.7 / 11.5
 

 

VLAN id:101
 

 

Upstream error control:Off
 

 

Downstream error control:Off
 

 

Data sent / received:27.6 GB Uploaded / 53.3 GB Downloaded
 

 

Broadband username:bthomehub@btbroadband.com
 

 

Public Wi-fi status:Activated
 

 

2.4 GHz wireless network name:BT-78AHXS
 

 

2.4 GHz wireless channel:Smart (Channel 11)
 

 

5 GHz wireless network name:BT-78AHXS
 

 

5 GHz wireless channel:Smart (Channel 36)
 

 

Wireless security:WPA2
 

 

Wireless mode:Mode 1
 

 

Firewall:On
 

 

MAC address:18:82:8C:54:3D:8D
 

 

Software variant:-
 

 

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017)

TIA,
Jem.

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Message 2 of 6

Re: Extremely slow Upload speed, but Download speed is fine - please help

Hi @Jem_Patel,

Thank you for posting and welcome to the Community.

I'm sorry if you're experiencing issues with your upload speed. Have you tried testing the upload speeds with the Netgear switch removed?

Thanks,

Paddy

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Message 3 of 6

Re: Extremely slow Upload speed, but Download speed is fine - please help

Hi Paddy,

Thanks for your response, yes I put a (different) ethernet cable directly from the hub to the PC and get the same reading.

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Message 4 of 6

Re: Extremely slow Upload speed, but Download speed is fine - please help

if problem existed for 2/3 weeks then something is uploading as 27gb uploaded in last 5 days hub connected



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Message 5 of 6

Re: Extremely slow Upload speed, but Download speed is fine - please help

Yes, we do a lot of HD video content uploads to WeTransfer, but right now nothing is using it.

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Message 6 of 6

Re: Extremely slow Upload speed, but Download speed is fine - please help

Hi @Jem_Patel and thanks for posting.

I'll be happy to take a look at this for you. Please check your inbox for my message and drop me a reply with the details.

Cheers

David

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