Mini Hub BT70

[norsenoddy]

Hi recently had trouble with my ADSL broadband and lost the internet but being a Halo customer brought out the little 4g mini hub turned it on and nothing . I have a good 4g EE/BT signal , signal strength light on Wifi light on battery light on no SMS light . I had reported the loss of broadband and test's confirmed - but no one could help getting the Mini hub to work . Any suggestions ? cheers  

[DanielS]

Hi @norsenoddy,

If the SMS light is off there is a good chance that we haven't reactivated the mini hub. After reporting your fault, we should have activated it again. This will appear on your account as a recent order. Can you log into your MyBT through this link https://www.bt.com/ordertracking and see if there have been any recent orders?

Thanks
DanielS 

[norsenoddy]

Thanks for the reply, I've checked orders but no sign of it yet

[DanielS]

Thank you @norsenoddy.

We will need to check it and activate the Mini Hub again. I will send you a private message that you can reply back to me on.

Thanks
DanielS