FAULTY BROADBAND SERVICES, NOT MEETING MINIMAL OBLIGATIONS AND DELAYING EXITING

[ashoktp]

BT Broadband services is horrible. Getting speed of 1-2 MBps for paying 43£ for a minimum 25 MBps guaranteed speed. BT has not bothered to sort it out in spite of several calls/complaints. Doesn't allow to cancel/exit contract when minimum contractual obligations are not met

[garybs29]

I know you're not happy but just having a rant isn't going to allow anyone to help you.

Are you experiencing issues over wireless or ethernet? Bear in mind that wireless speed isn't guaranteed hence the question

[ashoktp]

I had a minimum 25MBps speed contract on wireless with a separate disk and am paying more for it. Its same problem with both. Using Speed test, i am continuously getting a speed of  1-2 MBps maximum . 

[Anonymous]

I'm not sure of the purpose of your post, if it's to have a rant at BT then you should be aware that this is a public forum and the people on it, with few exceptions are not BT employees. If you want help to diagnose the problem with your connection then say so. 

[imjolly]

as others have said it all you want is to rant then keep going as your posts are not going to BT

however if you want help from the forum and possibly BT then you need to post some information to help

please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

all speeds quoted by BT are connection speeds not download speeds  no ISP guarantees download speed

[garybs29]

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@ashoktpwrote:

I had a minimum 25MBps speed contract on wireless with a separate disk and am paying more for it. Its same problem with both. Using Speed test, i am continuously getting a speed of  1-2 MBps maximum . 

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The guarantee isn't over wireless it's to the point at the hub BT are responsisble for

[ashoktp]

Featured Products Downstream Line Rate(MBps) Upstream Line Rate (MBps) Downstream Handback Threshold(MBps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in Jumper High Low High Low        VDSL Range A (Clean) 
VDSL Range B (Impacted) 

53.4	36.6	8.8	6.5	32.9	Available	Available	--
51.9	34.1	8.7	6	27.4	Available	Available	--

Featured Products Downstream Line Rate(MBps) Upstream Line Rate (MBps) Downstream Range (MBps) Availability Date FTTP Install Process FTTP on Demand

330

30

--

Available

--

ADSL Products Downstream Line Rate (MBps) Upstream Line Rate (MBps) Downstream Range(MBps) ADSL Availability Date WBC SOADSL Availability Date Left in Jumper WBC ADSL 2+WBC ADSL2+ Annex MADSL Max WBC Fixed Rate Fixed Rate

Up to 17	--	10 to 19.5	Available	Available	--
Up to 17	Up to 1.5	10 to 19.5	Available	Available	--
Up to 7.5	--	6.5 to 8	Available	Available	--
2	--	--	Available	Available	--
2	--	--	Available	--	--

Observed Speeds VDSL Max Observed Downstream Speed Max Observed Upstream Speed Observed Date

2.69

0.72

2021-01-09

Other Offerings Availability Date VDSL Multicast ADSL Multicast

Available

Available

Premise Environment Status Bridge Tap VRINTE Face Plate Last Test Date

U

N

N

24-12-2020

Exchange Product Restrictions Status FTTP Priority Exchange WLR Withdrawal SOADSL Restriction

N

N

Y

[imjolly]

your connection speed is terrible looking at dslchecker   can you post router/hub stats as I asked for?

have you checked quiet line test

[Keith_Beddoe]

Its almost like the home hub is plugged into the wrong place, and is being filtered, or the line is disconnected somewhere.

What does your master phone socket look like?

[ashoktp]

6

I checked the hub and phone or connected as in the picture