FAULTY BROADBAND SERVICES, NOT MEETING MINIMAL OBLIGATIONS AND DELAYING EXITING

[Keith_Beddoe]

Is that the BT Wholesale tester results, as they do not specify MBps but Mbps, Notice the capital B?

If that is correct, your connection looks more like an ADSL connection, and not a VDSL one.

What you need to do next, is to check at the test socket, as these master sockets are known to go faulty, usually as the result of a storm. 

If you look at the picture below, you will see a number of sections. You need to take it apart to access the "real" test socket which is behind the filter plate, on the left of my picture, you will also need a microfilter.

Here is the layout of the socket.

Once you get access to that socket, you need to connect things up as shown below.

Can you also please post the connection information from the BT Home hub, as requested.

If you are using the BT Smart hub you can get your connection stats by, Opening a new web browser on your connected device and type 192.168.1.254 or bthomehub.home into the address bar. This will open the Hub Manager.  Click ‘Advanced Settings’ and then ‘Technical log’

[ashoktp]

Yes its BT Whole sale report. I had changed to MBps in spell check it is shows as Mbps on the results.

Performance Test Results Report
Basic Performance Test -
Time Stamp Latency Download Upload
Wednesday 13 January 2021 | 16:50:42 26 Ms 0.02 Mbps 0.74 Mbps
Advanced Performance Test -
Download Test
Download speed achieved during the test was 0.02 Mbps
For your connection, the acceptable range of speeds is 1.74-2.48 Mbps
Your DSL Connection Rate: 0 Mbps(DOWN-STREAM),0 Mbps(UP-STREAM)
For your connection, the maximum achievable download speed is 2.48 Mbps
IP Profile for your line is 2.48 Mbps
Upload Test
Upload speed achieved during the test was 0.74 Mbps
For your connection, the maximum achievable upload speed is 10 Mbps
IP Profile for your line is 10 Mbps
Summary Advanced Performance Test -
Result Message
This test was not conclusive and further testing is required. This might be useful for your Broadband
Service Provider to investigate the fault. Note: An error occurred while trying to retrieve additional details
regarding your service. As a result we are unable to determine if the speed you received during the
upstream test is acceptable for you service. Please re-run the test if you require this additional
information. Please visit the Speed Test Guidance if you are unable to understand the test results.

[Keith_Beddoe]

Try it again, once you are connected to the test socket.

Also provide connection information.

[ashoktp]

Product code: Smart Hub 2

Firmware version:v0.24.04.11017-BT

Firmware updated: Thu Jan 7 19:29:45 2021

Board version:R01

GUI version:1.71 05_06_2020

DSL uptime:0 days, 0 Hours38 Mins19 Secs

Data rate:799 Kbps / 2.696 Mbps

Maximum data rate:9.379 Mbps / 22.296 Mbps

Noise margin:25.5 / 31.7

Line attenuation:11.2 / 22.1

Signal attenuation:9.5 / 21.3

VLAN id:101

Upstream error control: Off

Downstream error control: Off

Data sent / received:16.8 MB Uploaded  / 206.0 MB Downloaded

Broadband username:bthomehub@btbroadband.com

BT Wi-fi: Activated

2.4 GHz wireless network name:BT-H7A8MG

2.4 GHz wireless channel: Smart (Channel1)

5 GHz wireless network name:BT-H7A8MG

5 GHz wireless channel: Smart (Channel44)

Wireless security:WPA2 (Recommended)

Wireless mode: Mode 1

Firewall: On

[Keith_Beddoe]

Is that at the test socket?

Then its DLM (Dynamic Line Management) which has throttled back your speed, possibly due to a line fault, or restarting the home hub too many times, as your maximum speed should be 22 Mbs.

You are only showing a connection time of 38 minutes. It should be many days.

[ashoktp]

The test socket only take phone wire not the modem wire as it is a small one 

[Keith_Beddoe]

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@ashoktp wrote:

The test socket only take phone wire not the modem wire as it is a small one 

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That is why you need a microfilter.

Anyway, the issue is simply that your speed has been reduced because a fault has been detected. If you leave things connected up, and do not restart the home hub, or disconnect it, then your speed should recover in a couple of  weeks.

I do not think its possible for DLM to be reset, unless that policy has changed?

[imjolly]

Your connection is so poor even your attainable, which is not affected by the DLM, is below the expected range and if it was mine I would be phoning CS and get engineer visit.  

You are even well below handback speed so certainly need engineer. Phone 150 or 0800800150 from mobile

[ashoktp]

Thanks. I have logged a fault and requested for a engineer visit.

Am even thinking of leaving BT and joining other service providers who provide more stable high speed services.

[imjolly]

Unless you can move to virgin then the other ISP the same cable from the cab to your home so connection would just be the same just paying a different ISP.  just get the engineer and get this fixed and you should then be fine with connection speed within expected range