FTTC Fault?

[IVIik]

My router now and again resync's ramdonly at only 27mpbs. My normal standard is 60mbps (it used to be 80mbps but dropped after a cab replacement).

I had thought this might be my tplink router being silly, so switched back to a HH6 to check and it still happens.

If I give it a while and reset my router, it will resync back to 60mpbs.

Does this possibly point to an issue on my line? If I reported it would anything be done, given that it will go back to 60 eventually?

Thoughts?

Thanks Michael

[pippincp]

Post the connection stats from the hub. Advanced settings/technical log/information.

Try a quiet line test, 17070 option 2, best with corded phone. The line should be silent between announcements. May get a dull hum with cordless phone.

[IVIik]

This screenshot was 12 mins after the reconnection. Need to find a corded phone for the quiet line test.

[imjolly]

Your noise margin is very high at 17.6db, normal is about 6db, suggesting problems with many drops in connection and probable line problem.  Trying quiet line test might confirm

[IVIik]

Just had a look at the HH. Noise down to 8.3

Seems it went off 7 hours ago; Odd that no one noticed usually the child would kick off 🙂

[imjolly]

I would check your line for noise  

[IVIik]

Just done the quiet line test as my line just resynced again 15 or so mins ago, thankfully it came back at 60mpbs not 20+.

Nothing on the line test sounded abnormal, just a background hum, which I assume is normal. There was no cracking or anything like that.

I went through a report a BB fault on bt.com, just to see what it said. No issues found.

But surely my line should not keep resyncing. I think that 3 times now in the last 7 days, twice where it sync'd to 20+mbps.