So yesterday i had a engineer come out to install FTTP, he opened up several covers along the front of the row of houses where we live and said he couldn't find our CBT box underground.
he had a piece of paper that said it should be box number xxx and the nearest box to that was xxx the difference was 1 letter 1 was a P and the other was a B, he felt it was a typo as it was the nearest box to sounding like what was on his paper.
he didnt make any effort to discover if it was or wasn't and just said i don't know so i cant do it and left.
there is blue rope tied to our house and if you pull the rope he said he can see the cables move.
needless to say i have had to book another engineer to come out and see if he can do the Job, apart from that im at a lost of what else can be done.
the engineer said BT would have to come and do it, which i said that's why your here because BT wont come out themselves and then he said i'll have to find out the co-ordinates to where our CBT box is, how do i do that and where do i find that info.
im guessing that wont be easy and i'd have thought open reach would have that info, he wasnt direct from open reach he was a 3rd party ML or LM something
