When they’re referring to the ID I can only assume they’re talking about the CBT. For some reason they have random letters like, CBBZFKN.
Either it’s been routed wrong and the SASA the CBT your line is supposed to be on is somewhere else entirely and or when they’ve put it in they’ve just labelled it wrong.
To be honest what’s written on the CBT is irrelevant, as long as it goes back to the SASA and Head End Port the OGEA Circuit is Built Off then it doesn’t matter.
To confirm it’s on the correct SASA all they need to do is put the Light Metre on and then get the Helpdesk to Turn Off the Light, of the light reading on there Metre drops to LO it means they’re on the right Head End Port and SASA.
