Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Harris007uk
Beginner

on ‎28-08-2020 13h45

1,435 Views
Message 1 of 4

FTTP Dropping out

Hi, I hope somebody can help.

My FTTP  keeps dropping out, still connected to Wifi but says no internet.  It can be off anywhere from a few seconds to 30 minutes.  This has been going on since we had it installed but now seems to be getting more often and for longer.  I've seen a previous thread regarding a firmware update that can be added to my hub but the thread is over a year old so not sure if still relevant.

Really need this sorted as my child with ASD keeps losing it every time he gets kicked off his game.

Thanks

David

0 Ratings
3 REPLIES 3
pippincp
Distinguished Sage

on ‎28-08-2020 14h15

1,426 Views
Message 2 of 4

Re: FTTP Dropping out

All FTTP issues are dealt with by the FTTP team. 0800 587 4787

0 Ratings
Harris007uk
Beginner

on ‎28-08-2020 14h18

1,422 Views
Message 3 of 4

Re: FTTP Dropping out

Been on hold with them for 1 hour and 27 minutes so far so getting a little peed off!!! 

0 Ratings
Harris007uk
Beginner

on ‎28-08-2020 15h10

1,408 Views
Message 4 of 4

Re: FTTP Dropping out

Now 2 hours 20 minutes FFS

0 Ratings