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Harris007uk
Beginner

on ‎28-08-2020 13h45

1,394 Views
Message 1 of 4

FTTP Dropping out

Hi, I hope somebody can help.

My FTTP  keeps dropping out, still connected to Wifi but says no internet.  It can be off anywhere from a few seconds to 30 minutes.  This has been going on since we had it installed but now seems to be getting more often and for longer.  I've seen a previous thread regarding a firmware update that can be added to my hub but the thread is over a year old so not sure if still relevant.

Really need this sorted as my child with ASD keeps losing it every time he gets kicked off his game.

Thanks

David

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3 REPLIES 3
pippincp
Distinguished Sage

on ‎28-08-2020 14h15

1,385 Views
Message 2 of 4

Re: FTTP Dropping out

All FTTP issues are dealt with by the FTTP team. 0800 587 4787

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Harris007uk
Beginner

on ‎28-08-2020 14h18

1,381 Views
Message 3 of 4

Re: FTTP Dropping out

Been on hold with them for 1 hour and 27 minutes so far so getting a little peed off!!! 

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Harris007uk
Beginner

on ‎28-08-2020 15h10

1,367 Views
Message 4 of 4

Re: FTTP Dropping out

Now 2 hours 20 minutes FFS

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