So I ordered FTTP recently.
I had 2 engineer visits scheduled. One for yesterday to do the outside work. One for 8th September to do the "internal work"
Upon the engineer visiting yesterday he did all the work on the outside and installed everything on the inside also as he said he may as well do it while he is here as it was a quick an easy job, which saves him coming out again on the 8th to have the modem installed inside etc. So I rang BT yesterday and told them this and could they send me a Smart Hub quicker than the 5th September as scheduled as we are currently working from home and the current BT Homehub constantly disconnects a million times a day and because we are working from home cant have this. BT call centre very kindly sent out a box and it arrived today... SUPERB!!!
So, the jist here is... all the work is done that needs done... I have the wireless router and the openreach engineer said all he needs is BT to send him a "job" to activate it and we can have it on nearly straight away as he has done all the work and has the serial numbers he needs etc. Rang BT today to get them to raise a job and activate it and they cant do it. The lady I spoke with on the phone was more than helpful... She was amazing. Polite, very understanding and went out of her way to help but unfortunately it couldnt be done.
My question is why? It will be saving BT money sending out an openreach engineer again to literally arrive at the house and leave straight away... Why can't someone who is in authority or who can, look at this with a sensible head and say - yeah makes sense - everything is done, lets get this activated for you today?
We are literally sitting here waiting for someone to click a button? Seems absolutely daft!?!?
