FTTP installation

[licquorice]

Just post photos, reduce the size with Paint or some such.

[Keith_Beddoe]

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@ScottMckay19 wrote:

Yes - but just with a single opening 

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Then that would just be an extension socket, from the main master socket downstairs. If the RJ11 DSL lead from the home hub plugs directly it it, without a filter, then its probably an RJ11 socket, and its simply a data extension socket from the master socket.

[licquorice]

Which socket are you connecting to on the hub, the DSL socket or the WAN socket?

[ScottMckay19]

The wan socket 

[licquorice]

I'm guessing you have a copper phone line downstairs and fibre upstairs but that doesn't stack up with the installation information you were given.

Does the white box have LEDs labelled PONand LOS?

Pictures really would make this easier

[ScottMckay19]

Nope. I believe downstairs is in fact copper as this is where the old style broadband came in, then when we changed to BT infinity “fibre” it all went upstairs 

[pippincp]

Sounds like a data extention socket.

Just have a word with the install engineer when he comes.

[licquorice]

Can't be, that would connect to DSL socket not WAN. I suspect 'white box' is Openreach modem. We could have resolved this hours ago with pictures

[ScottMckay19]

I know the difference between a socket and a modem mate, I’m at work so can’t get photos or I would. 

[licquorice]

The only way you can connect a socket to a hub WAN port is if the socket is an RJ45 supplying Ethernet from either an ONT or modem elsewhere.