Faults repair time scale

[rosemerebrig]

I signed up for broadband 4 weeks ago. Equipment supplied but since connecting speed is only 2.8Mbps.and I cannot use my phone to dial out.  2 questions. 1. If my phone will not dial out, will it work for 999? 
2. I was told that part of the line needs replacement. For weeks now I have had no updates on timescales or progress. Cannot get to talk to anyone.

I am close to cancelling everything, I just need to get reassurance that progress is being made.

[imjolly]

if you have reported the phone fault to 150 have you checked MYBT for progress on your fault

[Starwire]

Have you got Digital Voice because slow broadband wouldn’t usually affect your ability to make calls.

[rosemerebrig]

All. I know is that from point of connection Both faults have occurred and on fault tracker both faults say other services may be affected by each fault. But thanks for info..

[Keith_Beddoe]

Sounds like an external line fault that Openreach need to fix. If you cancel, it will not be fixed, and you would have the same problem again, with a different provider.